wishbet Platform Privacy Notice

This page describes what we collect when you use wishbet and how we keep that data protected. We at wishbet take your privacy seriously and operate according to applicable data protection standards in the jurisdictions where our services are available.

Our platform processes personal information to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. We also collect data to detect fraud, comply with local regulations, and improve your experience on wishbet. This notice explains our practices in plain language.

We encourage you to read this policy carefully. If you have questions about how we handle your data, contact our support team at any time.

What data we collect on wishbet

We collect information you provide directly: your name, email address, phone number, date of birth, and national identity document (KTP, passport, or driving licence). When you deposit or withdraw, we record the payment method, amount, and transaction reference. We also collect your bank account details or e-wallet identifiers to process transfers.

Our systems automatically log your IP address, device type, browser version, and the pages you visit on wishbet. We track your betting activity, account balance changes, and login history. This data helps us detect unusual account behaviour and prevent fraud.

We may also collect information from third parties: payment processors like DANA and e-wallet share transaction status with us; your bank may confirm your account ownership during KYC verification. We do not buy or sell your personal data to marketing companies.

How we use your information

We use your data to verify your identity before you can deposit or withdraw funds. This Know Your Customer (KYC) process is required by law in most jurisdictions where wishbet operates. We cross-check your identity document against government records and may request proof of address.

We analyse your betting patterns and account activity to detect fraud, money laundering, and problem gambling signals. If we notice suspicious activity—such as rapid deposits followed by immediate withdrawals, or betting patterns inconsistent with your account history—we may freeze your account pending investigation.

We also use your email and phone number to send you account notifications, settlement confirmations, and support responses. You can opt out of marketing emails, but we will continue to send transactional messages.

Third parties and data sharing

Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and our acquiring banks) receive your transaction data. These companies process payments on our behalf and are bound by their own privacy policies.

We may share your data with law enforcement or regulatory authorities if required by law. We do not share your data with advertisers, data brokers, or other third parties for marketing purposes.

Our servers and backup systems may be hosted by cloud providers outside your country. These providers access your data only to maintain our infrastructure and are contractually obligated to keep it confidential.

KYC (Know Your Customer)

The identity verification process required before you can withdraw funds from wishbet. We collect your name, date of birth, address, and a copy of your national ID.

Data processor

A third party (such as local payment or online payment) that handles your data on our behalf under a contract that requires them to protect it.

Encryption

A method of scrambling your data so that only authorised systems can read it. We use TLS encryption for data in transit and AES encryption for data at rest.

Your rights and our commitments

You have the right to request a copy of the personal data we hold about you. Contact our support team with your account email, and we will provide a summary of your information within ten business days.

You can request that we correct inaccurate data—for example, if your address on file is outdated. You may also request deletion of your account and associated data, subject to legal retention requirements. We must keep transaction records for at least five years for regulatory compliance.

We do not use automated decision-making or profiling to deny you access to wishbet. If your account is frozen due to suspected fraud, we will notify you and give you an opportunity to respond before taking further action.

Our commitment is to handle your data transparently and securely. If we experience a data breach, we will notify affected users and relevant authorities as required by law. We conduct regular security audits and update our systems to address emerging threats.

Cookies and tracking

We use cookies to remember your login session and preferences on wishbet. These are essential for the platform to function. We also use analytics cookies to understand how users navigate our site and which features are most popular.

You can disable cookies in your browser settings, but this may prevent you from logging into your wishbet account. We do not use cookies to track you across other websites.

Our mobile Progressive Web App (PWA) stores some data locally on your device—such as your session token and recent betting history—so you can access your account even on weak network connections. This data is encrypted and remains on your device only.

Contact us about privacy

If you have questions about this privacy policy or how we handle your data, reach out to our support team. We respond to privacy inquiries within five business days.

Our services are available only where local law permits. We do not offer wishbet to users in jurisdictions where online gaming is prohibited. You are responsible for verifying that your access and use of our platform comply with your own jurisdiction's laws.